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  1. Eusoh
  2. Frequently Asked Questions (FAQ)
  3. Important Information for Users

Important Information for Users

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  • Is Eusoh insurance?
  • Does Eusoh operate outside of the US?
  • Do I even need a safety net for my pet?
  • What will my monthly payments be?
  • Do you offer a multi-pet discount?
  • How are costs shared?
  • How will I know that I won’t have to spend a crazy amount in one month?
  • How do I get reimbursed?
  • I just got back from the vet - how long do I have to submit my expense to the system?
  • Can you give me an example of an expense reimbursement?
  • How long before I’m reimbursed for an expense?
  • What if I don’t replenish my pledge one month?
  • Is there a waiting period before my protection starts?
  • Can I cancel at any time?
  • What if a cost is less than the average?
  • What if a cost is more than the average?
  • What happens if a procedure I want is not listed in your system?
  • Can I still use my own provider?
  • I don’t see my provider in the Eusoh system. How do I add them?
  • What happens if a procedure I want is not listed in your system?
  • Can I sign up more than one pet?
  • Can my animal with pre-existing conditions join a group?
  • Is my pet protected for life?
  • What happens if my pet passes away?
  • Who can join a group?
  • How many members are in each group?
  • What does it mean when a group is "active"?
  • What if someone is dishonest on their questionnaire?
  • Can you kick people out of your group?
  • What are flags?
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